We learned in previous chapters the importance of listening and communicating with the groundswell, in chapters nine and ten of Groundswell: Winning in a World Transformed by Social Technologies Li and Bernoff explain the importance of putting these practices into play by "Embracing the Groundswell". It is proven that embracing and interacting with the groundswell can be tremendously beneficial for your business or companies development. Chapter nine instills the importance of inviting your own customers to prioritize the development of the products and services you offer. It's like allowing your customers to do the bulk of the work for your marketing and product development. In addition, Li and Bernoff emphasize the importance of why innovating at a fast pace with the groundswell is crucial, they explain, "They're both complaining about and praising your products on forums. They're rating and reviewing your products on retail sites. They're blogging ...
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